Project Implementation Manager

Liberty Elevator Corporation is seeking a Project Implementation Manager to assist with the rollout of an ERP system and the continued support within a highly reputable family-owned service provider. The candidate should have experience within a fast-paced office with the ability to take direction yet also be comfortable taking the lead and working in autonomy.  Liberty is seeking someone energetic, positive, and willing to learn and grow with the position.

This data driven position will be situated at the newly renovated headquarters of Liberty Elevator Corporation, located at 63 East 24th Street in Paterson, New Jersey.

Projects & Responsibilities: 

Development

•  Liaison with third party for the Implementation of Ownership and Management initiatives, currently including but not limited to:
  •  Case Management
  •  Commissions Module
  •  Customer Portal
  •  ADP Payroll Bridge
•  Explore other under-utilized functionality and make recommendations to Ownership/Management
  •  Work with third-party providers to implement selected Projects.

Process Management

•  Document existing processes
•  Fine tune or develop more efficient processes.
•  Provide training and support for end-users.
  •  Create and keep current training documents and other tools.

System Maintenance

•  Familiarize with Release Notes prior to Acumatica’s semi-annual major update releases.
•  Revise processes in accordance with Release Note changes
•  Coordinate the application of system updates.
  • Test and verify new functionality.

Reporting

•  Develop custom reports for Executive and Senior Management use as needed.
•  Maintain data integrity with periodic review for stale or duplicate data.
  •  Provide feedback to department heads for keeping data current and accurate.
  •  Provide further training for end users as needed to eliminate inaccurate records.
  •  Work with Department Heads to develop warnings at specified metrics (expired records, past due records, exceeding limits, etc)

CRM/Marketing

•  Improve customer communication. 
•  Partner with Marketing Director to develop a robust automated messaging system within Acumatica for customer communication. 
  •  “If this, then that” trigger matrix, such as post visit surveys, equipment obsolescence notifications, seasonal messaging, code updates. 
•  Develop Campaigns and check send validity.
  •  Spot check that data in Acumatica is correctly entered by field / office personnel. 
  •  Assure that campaigns are reaching the proper recipients based on profile data.

Tasks & Duties:

•  Create detailed work plans which identify and sequence the activities needed to successfully complete implementations.
•  Develop a schedule for implementation completion; review the implementation schedule with leadership and all other team members who will be affected by the implementation activities; revise the schedule as required.
•  Working with leadership, determine the objectives and measures upon which the implementation will be evaluated at its completion.
•  Establish a communication schedule to update team members including appropriate staff in the organization on the progress of the implementation.
•  Work with implementation partners to ensure proper system set up and functionality for each user.
•  Appropriately document all implementation activities
•  Manage the progress of the implementation and make adjustments as necessary to ensure the successful completion of the implementation.
•  Effectively communicate with users and leadership at each stage of implementation and provide on-going support.
•  Ensure that the implementation deliverables are on time and at the required level of quality.
•  Support diverse user groups with new or existing implementation needs.
•  Other duties as assigned.

Required Skills:

•  Strong presentation skills
•  Must be able to communicate effectively and confidently with multiple levels within the organization.
•  Works well managing multiple priorities in a fast-paced environment.
•  Ability to do what it takes to meet deadlines.

The Liberty Elevator Family

As one of the top elevator companies in New Jersey, New York, Pennsylvania and Florida, Liberty Elevator understands that our customers have unique needs, and we offer our clients flexibility and the freedom to choose.

Liberty Elevator Corporation has been recognized as the Best Family-Owned Business in the elevator industry by Elevator World publications, as voted by customers and peers in both 2018 & again in 2021. Douglas J. Muttart, President, reflected on his family's long-standing reputation in the industry: "Liberty has sustained and grown despite uncertain economic times. This is due in part to the strong foundation we have built at Liberty and our dedicated team of employees. The Liberty crew shares the same ideals and work ethic as those embodied by my grandfather who founded this company over 60 years ago. The commitment to quality and customer service has helped Liberty Elevator to sustain its focus through three generations."

Liberty Elevator Corporation offers competitive wages, benefits, an amazing working environment and the opportunity to be part of the "Best Family-Owned Business" in the elevator industry.

Please complete the online application & submit your resume to be considered.